Patient Rights

As a patient with Dar Al Shifaa, you are entitled to all of the following:

  • To know the mission statement of Dar Al Shifaa Hospital and type of services that we provide.
  • To be treated with dignity and respect, consistent with professional standards for all patients regardless of manner of payment, race, sex, nationality, religion, culture, disability or any other factor.
  • To receive care that is considerate and respectful of your personal values and beliefs.
  • To receive health care on the basis of clinical need.
  • To receive emergency medical care and treatment easily and quickly.
  • To be referred to a specialist/consultant for special care when there is clinical need.
  • To receive a detailed explanation of your condition, care, treatment and after care, in terms that are free from professional jargon so that you fully understand your treatment plan.
  • You have the right to access your Medical Records and Medical Information.
  • You have the right to a second opinion or to have your care transferred to another physician if you are not satisfied with the care or opinion provided.
  • To privacy during examination, procedures, clinical care/treatment, and you have the right to know who is in attendance and the purpose of their attendance.
  • You have the right to informed consent for treatment, procedures, interventions, as per HAAD Consent Policy (Reference PPR/HCP/P0003/07)
  • To receive verbal and written information about any proposed treatment and to be told if there are any alternatives available.
  • To have all clinical and pharmaceutical records kept fully updated and relevant; information fully documented and personal details and records are kept confidential and protected from loss and misuse.
  • Have the freedom to choose your pharmaceutical care provider.
  • To receive relevant, current and understandable information concerning drugs and your treatment.
  • Informed decision-making about drugs and your treatment choices.
  • To discuss and request information related to your specific drug therapy, possible adverse side effects and drug interactions.
  • To have drug therapy monitored for safety and efficacy and to make reasonable efforts to detect and prevent drug allergies, adverse reaction or complications.
  • To monitor the patient compliance and proper drug use and institute remedial interventions when necessary.
  • To be provided with Arabic/English interpreter services; and all other language barriers will be accommodated based upon available of translation resources.
  • To have any complaint that you may make, acknowledged, fully investigated, and be provided with a written response as per the facility policy.
  • To be protected from physical assault during your visit/stay in the health care facility.
  • To appropriate protection if they are young, disabled, elderly or vulnerable.
  • To receive care at the end of your life with respect and compassion.

Patient Responsibilities

  • To bring your medical card/insurance card with you every time you attend the Dar Al Shifaa Hospital.
  • To follow the rules and regulations of the Dar Al Shifaa Hospital.
  • To show respect and be courteous to staff.
  • Not use abusive language and/or display unsocial behavior to other patients, visitors or staff.
  • To show consideration for other patients needs, especially where their need is greater.
  • To use the ‘emergency’ and ‘walk-in’ services appropriately.
  • Should give accurate information about personal details and past medical history as well as to inform the medical staff of any treatments and medications that you are taking and any history of allergy or of allergic reaction to any medication.
  • Be accountable for your own actions if you decide not to follow the health care provider instructions and/or treatment plan and recommendations.
  • To safeguard any belonging that you decide to keep in your possession after you have been admitted.
  • To keep outpatient appointments and inform the clinic in advance if you are unable to attend, so that the appointment may be used for someone else in need.
  • Inform the medical staff if you have any special requirements for discharge and are requested to be prepared to go home once medically discharged from the hospital.
  • Is accountable for the payment of the services provided by the health care facility as applicable.